Privacy Policy

Information We Collect

We collect information that you provide directly and information collected automatically when you use our site or services.

• Account and contact data: name, email address, postal address, and any other information you provide when contacting us or creating an account.
• Transactional data: order history, payment confirmation, billing address, and related details when you make a purchase.
• Device and usage data: IP address, browser type, pages visited, referral information, and other analytics collected automatically.
• Communications: correspondence you send to us, including support requests and feedback.

How We Use Your Information

We use personal data for the following purposes:

• Service delivery: to process orders, provide products or services, manage your account, and communicate about transactional matters.
• Customer support: to respond to inquiries, resolve issues, and improve our customer service.
• Marketing and updates: to send optional newsletters, promotions, and service updates where you have given consent. You may opt out at any time.
• Security and fraud prevention: to detect, investigate, and prevent fraudulent or illegal activities.
• Analytics and improvement: to analyze use of our site and improve features, performance, and user experience.

Legal Bases for Processing (GDPR)

Where applicable under the General Data Protection Regulation (GDPR), we process personal data on the following bases:

• Performance of a contract: to fulfill orders and provide services you request.
• Consent: where you have consented to receive marketing communications or tracking beyond strictly necessary functions.
• Legitimate interests: for fraud prevention, site security, and improving our services, balanced against your privacy rights.
• Legal obligations: where required by law or to respond to lawful requests by public authorities.

Cookies and Similar Technologies

We and our service providers use cookies, web beacons, and similar technologies to collect usage information, remember preferences, and improve our services. Cookies may be:

• Essential: required for basic site functionality and order processing.
• Performance and analytics: to understand how the site is used and improve performance.
• Advertising and targeting: to serve relevant ads when applicable. We do not sell personal data for third-party advertising.

You can manage cookie preferences through your browser settings and any preference controls provided on our site. Disabling certain cookies may affect site functionality.

Sharing and Disclosure

We may disclose personal data to third parties in the following limited circumstances:

• Service providers: third-party vendors who perform services on our behalf (payment processors, hosting, analytics, shipping).
• Legal obligations: where required by law, court order, or to respond to lawful requests by public authorities.
• Business transfers: in connection with a merger, sale, or reorganization, subject to confidentiality and notice.
• Protection of rights: to enforce our policies, protect our rights, property or safety, or that of others.

Data Retention and Security

We retain personal information as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. We implement reasonable administrative, technical, and physical safeguards designed to protect personal data against unauthorized access and disclosure. No system is completely secure, and we cannot guarantee absolute security.

Your Rights

Subject to applicable law, you may have rights including access to, correction of, portability of, restriction of processing of, or deletion of your personal data. Where processing is based on consent, you can withdraw consent at any time without affecting processing based on consent before withdrawal.

To exercise your rights or to ask questions about our practices, contact us at info@cofflina.icu. We may require verification of your identity before responding to certain requests.

International Transfers

Personal information may be processed in or transferred to countries other than your country of residence. Where transfers occur, we use appropriate safeguards such as standard contractual clauses, or rely on lawful transfer mechanisms, to protect your information in accordance with applicable law.

Children

Our site and services are not directed to individuals under 16. We do not knowingly collect personal data from children under 16. If you believe we have collected such information, please contact us and we will take steps to delete it where required by law.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will post updates on this page. Last updated October 8, 2025.

Contact Information

If you have questions or requests about this Privacy Policy or our data practices, contact: